Brandon Woolf for State Controller

Providing Great Customer Service

The State Controller’s Office provides many services to a variety of customers ranging from individual citizens requesting public information, to vendors inquiring about payments they’ve received from Idaho, to state agencies engaging in accounting or payroll related activities, and much more.  The common denominator shared by all of these interactions with my office is customer service.

In fact, I’m willing to go so far as to say that providing great customer service is among the most important jobs we do at the State Controller’s Office.  You, the taxpayer, fund the state’s operations – that’s one key reason why citizens, vendors and other state agencies deserve timely and accurate information when they contact my office.

Just as citizens depend on us to do our job well and in accordance with the law, so do the many businesses that provide goods and services to the state.  We process the financial transactions that are initiated by state agencies to pay the vendors with whom they do business.  Businesses expect, and deserve, to be paid accurately and on time.

Credit rating agencies like Moody’s and Standard and Poor’s also rely on information published by my office to determine Idaho’s credit worthiness – which ultimately impacts Idaho’s cost of borrowing for things like Tax Anticipation Notes and even local school bonds.  And if you have ever received a tax refund from the state, that too was processed through my office.

As you can see, there’s a lot riding on how well we do our job and how well we provide customer service in the State Controller’s office.  That’s why I’m committed to providing exceptional customer service to the citizens, state employees, businesses, and state agencies we serve.  It’s what we do as public servants.

Sincerely,

Brandon D Woolf

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